Senior Cabin Crew Members Course -

5 days duration

To provide delegates with supervisory and management skills, which will enable them to lead, manage and motivate a successful team in the delivery of the best customer service for discerning customers.

Includes 2 days of intensive ESET training

-       Review of operator requirements and legal requirements / Company’s expectations

-       Cooperation with the crew

-       Human Factors and crew resources management

-       Individual strengths/ development areas

-       Leadership-Teambuilding

-       Communication-purpose, outcome, structure

-       Feedback, giving and receiving

-       Pre-flight briefing structure, preparation - delivery and feedback

-       Performance Management

-       Appraisal forms/system-structure of the performance management interview

-       Performance management practise and feedback

-       Paperwork-forms, documents

-       Decision making-problem solving

-       Individual performance appraisal

-       Accident and incident reporting

-       Flight time and duty time regulation/rest requirements

-       SOP and Emergency procedures review

-       Safety practical training including emergency scenario including communication

-       Cabin preparation giving tools such as cabin emergency check list

Learning outcome

By the end of the course, delegates will be able to:

Examine what constitutes effective management measuring their own skills against the established criteria in the delivery of the product.

The areas focussed on are Leadership, communication, feedback and managing performance, team building, handling conflict within a team, problem solving, decision-making and delivering an effective briefing.

Extensive role playing using a video, allows candidates to measure their own performance.