Customer Service Course-

Duration 2 days

-       Teams and your role within   Storming – Forming – Norming – Performing

-       Performance Analysis

-       Determining the particular knowledge, attitudes and skills required for the role / interaction that makes service what it is

-       Empowerment giving each individual the permission to be creatively responsive to each customer service situation

-       Values and how they can personally affect the way you operate and how that impacts on your fellow team members and moreover the customers

-       Internal customer service values