Cabin Crew Instructor Course-

Duration 3 days

The CCI course enables the participants to conduct familiarisation flights and in-flight line checks referring to EASA regulations and requirements.

-       Learning Styles - introduction

-       How people learn

-       Defining objectives

-       Preparation for your flight

-       Introductions - first impressions

-       Question types one and two way presentations

-       Handling difficult trainee

-       Review of operator requirements and legal requirements / Company’s expectations

-       Cooperation with the crew

-       Human Factors and crew resources management

-       Individual strengths/ development areas

-       Leadership-Teambuilding

-       Communication-purpose, outcome, structure

-       Feedback, giving and receiving

-       Pre-flight briefing structure, preparation - delivery and feedback

-       Performance Management

-       Appraisal forms/system-structure of the performance management interview

-       Performance management practice and feedback

-       Paperwork-forms, documents

-       Decision making-problem solving

-       Individual performance appraisal

-       Flight time and duty time regulation/rest requirements

-       SOP and Emergency procedures review

-       Safety practical training including emergency scenario including communication

-       Cabin preparation giving tools such as cabin emergency check list

Learning outcome

The trainee will be able to:

-       Educates guides, supervises and checks the adherence to operational philosophy and the execution of policies, standards, procedures and practices as specified in the Operations Manuals

-       Prove diligence and competence needed by the candidate to perform the assigned function

-       Analyse and monitor the candidates performance progress and adapt techniques of instruction according to the trainees needs, standards of performance and ensures a consistent knowledge transfer, and;

-       Apply feedback, reporting and administrative processes in compliance with the Operations Manuals

-       Evaluate and objectively assess a candidates performance

-       Recommend a candidate for an In-Flight check if applicable. To formulate factual statements in case of insufficient progress

-       Fail a candidate during a check if the required standard of performance is not achieved or maintained

-       Propose corrective actions and support the feedback system to ensure the achievement of standard of performance and enhancement of the training and checking program individual and collectively.